Customer Testimonials

Marco & Fahim were very attentive & professional to meet my car needs. They explained everything in detail making it a smooth experience. Thank you 😊

Stasya and Fahim did a great job in getting me a car at the right price. I appreciate them, thank you!

I Love Nissan!!! I’ve been driving this make since 2017 i have no complaints about my services Ever!! Everyone is always nice and friendly and professional. Although I do have a suggestion. I received service at Tempe AutoNation Nissan for a few years and when I picked my car up it was either washed or there was a full tank of gas. Avondale, that would be a great addition for your loyal customers 🙂

I had a great experience at Avondale Nissan! I recently purchased a truck, and Oscar and Ricky were awesome to work with. They were both very helpful, professional, and willing to work with me throughout the entire process. They negotiated and were able to bring the price to an affordable point for me, which I really appreciated. They made the whole experience smooth and enjoyable and seemed like they were genuinely interested in giving us the best deal possible. I highly recommend asking for Oscar and Ricky if you're looking to buy a vehicle. Thanks again to both of ... Read More

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Google - Nov 13, 2026

I had a great experience at Avondale Nissan! I recently purchased a truck, and Oscar and Ricky were awesome to work with. They were both very helpful, professional, and willing to work with me throughout the entire process. They negotiated and were able to bring the price to an affordable point for me, which I really appreciated. They made the whole experience smooth and enjoyable and seemed like they were genuinely interested in giving us the best deal possible. I highly recommend asking for Oscar and Ricky if you're looking to buy a vehicle. Thanks again to both of them for the great service!

very friendly and quick service

(Translated by Google) I want to thank Francisco very much for his professionalism; he helped me a lot with the parts. Thank you very much. (Original) Quiero agradecer mucho a Francisco su profesionalismo pues me ayudó mucho en Partes. Muchas gracias

Excellent shop Christian is a good and knowledgeable service writer thanks for all the help and quality service keep up the good work team

I really appreciate the hard work that Omar and Julio did to make this happen for me. They were great.

Omar was incredible! Best salesman I’ve dealt with in my 20 plus years of shopping for vehicles.

They were great, fixed the problem in no time at all. They are very friendly and courteous.

Highly recommend Avondale Nissan, thanks to Desirae and Oscar for taking great care of me yesterday. Love my new Trax!

Fahim and desirae were amazing and helped me every way possible thank you so much you guys!

(Translated by Google) Excellent service from the staff! Our professional saleswoman Dailyn gets 100% and Alexijose E... (Original) Excelente atención del personal! Nuestra vendedora profesional Dailyn de 💯 y Alexijose E

Fahim and Desirae was amazing at Avondale Nissan they really help you with what you ask for and I Love that. Thank you again!

(Translated by Google) Dailyn Romero treated us very well, she was friendly from the beginning and tried to give us the best prices, thank you 🙂 (Original) Dailyn romero nos atendió muy bien fue amable desde el principio y trato de darnos los mejores precios gracias 🙂

Been taking my cars here for service since moving to AZ. Service department is great! They've actually gone out of their way to hook me up in the past. Dealership itself... seemed good, and my big deal was NO ADD ONS. Just realized today that I paid $799 for this stupid app that doesn't even work. When they talk about "Ikon Connect" just know that's an add on. The dealership talks about it, like its something you can sign up for later, yet they ALREADY SIGN YOU UP FOR $799! That is so shady! I told them ... Read More

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Google - Nov 6, 2026

Been taking my cars here for service since moving to AZ. Service department is great! They've actually gone out of their way to hook me up in the past. Dealership itself... seemed good, and my big deal was NO ADD ONS. Just realized today that I paid $799 for this stupid app that doesn't even work. When they talk about "Ikon Connect" just know that's an add on. The dealership talks about it, like its something you can sign up for later, yet they ALREADY SIGN YOU UP FOR $799! That is so shady! I told them multiple times I have Nissan Connect and that works for me. And I told them multiple times. "PLEASE! ZERO ADD ONS!" On top of that I've been to the service department with the Frontier I just bought, FOUR TIMES now because the safety sensors keep malfunctioning. I haven't even made my first payment lol! And I have honestly been ok with it, and just trying to get the problem solved. Has it been a hassle? Yes. Especially with having to take care or my mother and figuring out days to come in. But, the Ikon Connect...I am LIVID. $799 for something they made sound like I could just sign up for and straight told them, I already have Nissan Connect. $799 for something I'LL NEVER USE. Unbelievable. I seriously thought they listened to me when I said "please, no add ons and vehicle as is." MULTIPLE TIMES. I liked my salesman, too. And, again.... been coming here for services all the time and they've been great. But, having problems with this truck from the get go, and today seeing that $799 for an app I'll never use and had ZERO idea i paid for... went from happy with the experience here, to very unhappy. And the problem with my trucks sensors still aren't fixed! Lol. I've been pretty cool headed about having to come down multiple times, and haven't even had the truck a month. But, seeing that $799 add on today on top of that. For something Ill never use. Incredibly shady how its pitched

I am so happy and excited with my visit to this dealership! My husband and I made the long drive to see a vehicle we saw online. We were helped immediately with absolutely no pressure from Ricky. Ricky was knowledgeable, informative, and very kind. Oscar was excellent! He ran over numbers with us and after a lengthy talk we came to a price we were all so thrilled with. Oscar was so efficient, and very patient, he went over the numbers and details with us at length. Overall we had a very positive experience and would recommend to everyone.

Stasya Aziz Yalith The most fabulous bestest ever Place and people who helped us out a lot. I highly recommend them. They are fire!

Carlos ghosted me regarding the car i had purchased. He never disabled the alarms. I had to call nissan. On hold forever. Noone knew how to do it. Carlos told me that he was going to fix it when he got to work. Never heard From him after that. Patrick never got back to me after reaching out multiple times a day and week. No call returns. Nissan was never this careless . Im very disappointed.

"I am deeply disappointed with the lack of professionalism and transparency at this dealership. We agreed on an initial deal that included GAP insurance. However, they changed the terms in the final contract without explaining the modifications to me. When I noticed the change and confronted them, their response was completely unprofessional. They excused themselves by saying it was my responsibility to check what I signed and stated they take no responsibility for the omission. They used high-pressure tactics and built a false sense of trust at the beginning, only to completely break it at the end. I do ... Read More

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Google - Oct 31, 2026

"I am deeply disappointed with the lack of professionalism and transparency at this dealership. We agreed on an initial deal that included GAP insurance. However, they changed the terms in the final contract without explaining the modifications to me. When I noticed the change and confronted them, their response was completely unprofessional. They excused themselves by saying it was my responsibility to check what I signed and stated they take no responsibility for the omission. They used high-pressure tactics and built a false sense of trust at the beginning, only to completely break it at the end. I do not recommend doing business with their finance department.""Thank you for your response. Due to the unfair practices in your finance department, I have already opened a formal complaint with Nissan Corporate and contacted my bank. I will only reach out to your general management once the Nissan corporate specialist instructs me to do so."

Unfortunately, my experience with Avondale Nissan was extremely disappointing. The advertised price did not match the final purchase paperwork, additional charges were not properly explained, and even the agreed-upon trade-in value was different. We also received incomplete copies of our contract. What bothered me most was management’s response when we raised these concerns. Rather than providing clear explanations or working toward a reasonable resolution, they seemed more interested in defending the transaction because the paperwork had already been signed. To their credit, they addressed a mechanical issue before delivering the vehicle. However, that does not excuse the lack of ... Read More

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Google - Oct 31, 2026

Unfortunately, my experience with Avondale Nissan was extremely disappointing. The advertised price did not match the final purchase paperwork, additional charges were not properly explained, and even the agreed-upon trade-in value was different. We also received incomplete copies of our contract. What bothered me most was management’s response when we raised these concerns. Rather than providing clear explanations or working toward a reasonable resolution, they seemed more interested in defending the transaction because the paperwork had already been signed. To their credit, they addressed a mechanical issue before delivering the vehicle. However, that does not excuse the lack of transparency and accountability during the purchasing process. My advice to future customers: Verify every charge, question every discrepancy, and demand complete paperwork before signing anything. I expected much better from an established dealership. P.S.: Sadly, it takes a Google review for the manager to pretend he cares about the situation. Ignores in private, pretends to be caring at the Google reviews.

My service adviser was Kyle. Nice guy kept me informed, he was helping another customer when I went to pick it up and Michelle jumped in so I didn't have to wait long. This isn't my first time... and the good care I always receive, will keep me coming back!

I will never go there again it was a struggle from the beginning and nothing was clear drove the car for 2-weeks before the deal was signed supposedly due to a better deal which was not the case and I wanted to just return the car and they said no so now I'll probably have a repo but they don't care I don't recommend them to anyone there's a lot more I could say but I don't have enough room

Jordan was great! He was helpful and addressed my issue when it was not clear what was going on.

I didn’t have an appt but had some lights on my dash and pulled into service and they were perfectly fine to get my car handled

Cheated! - Swindled! - Ripped Off! Can't believe what these people do is legal! They are a major reason car salesmen have a bad reputation. Unfortunately, desperately needed a car & they had used vehicle I was looking for. Should have walked away, but didn't. Wore me down sitting around shuffling #'s for over 2 hrs until would've signed most anything to get the car & be done with it. Sadly this "technique" works. Dealer "add-ons" are an excuse to overcharge & maximize their profit at customers expense. Told them did not want, need, ... Read More

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Google - Oct 30, 2026

Cheated! - Swindled! - Ripped Off! Can't believe what these people do is legal! They are a major reason car salesmen have a bad reputation. Unfortunately, desperately needed a car & they had used vehicle I was looking for. Should have walked away, but didn't. Wore me down sitting around shuffling #'s for over 2 hrs until would've signed most anything to get the car & be done with it. Sadly this "technique" works. Dealer "add-ons" are an excuse to overcharge & maximize their profit at customers expense. Told them did not want, need, will never use $1595 security add-on, please remove it. They refused & only way to buy car was to pay for this garbage. Pretty sure paid their $595 "doc fee" at least twice the way they kept juggling #'s. Test drove car on a Thursday, had front & rear floor mats in trunk. Went back Friday, next day, to do paperwork & buy car. Did not notice until Saturday floor mats had been removed from car. Salesman said probably taken out for cleaning, would go find them & call me back. No call back. Went by dealership, salesman not there, sales mgr said he would see salesman next day & have him call me. Almost 2 weeks later, no call back. Ripped off again! My advice - do not deal with these people! Find a dealership that advertises no hidden fees. Better yet, find a vehicle for sell by owner, get the Carfax & not deal with these thieves ever!

Kyle in setvice is amazing. I love hearing about his adventures with his wife and daughter when he isn’t at work; it reminds me that he is also a person and not just some guy on the other side of the counter. Wonderful experience working with Kyle. Even when stuff got tough, he even went to the service director on my behalf to help me out when i needed a tiny discount. Kyle and Shelby will be getting Christmas cards from me this year.

At Avondale Nissan service center, Michelle was very helpful and very polite. She made sure that all my need for my vehicle were met and was professional about every detail with me, thank you Michelle

Came in with an engine light on. Jordan was very helpful and polite. He answered our questions and Concerns, provided a rental car while they repaired my vehicle. Came back a couple days later with a car on good working condition. The technician sent me a text with a video letting me know my car was ready for pickup. It was a smooth transition and thank goodness for warranty. Saved me tons of money. Go see Jordan at Avondale Nossan for all of your car repair issues. They are the best!!!

"Hidden Core Return Policy Warning for DIYers and Independent Shops" If you are replacing a Nissan CVT transmission and returning your old core to the Avondale Nissan Parts Department, be absolutely certain that every single external component is left attached. They will completely refuse to refund your entire core deposit (which is hundreds of dollars) if even a minor external component, such as the neutral/transmission range switch, is missing. Even though rebuilt transmissions come with all new switches, their core policy strictly demands a 100% complete assembly or they will deny your return. Save yourself a massive headache: ... Read More

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Google - Oct 27, 2026

"Hidden Core Return Policy Warning for DIYers and Independent Shops" If you are replacing a Nissan CVT transmission and returning your old core to the Avondale Nissan Parts Department, be absolutely certain that every single external component is left attached. They will completely refuse to refund your entire core deposit (which is hundreds of dollars) if even a minor external component, such as the neutral/transmission range switch, is missing. Even though rebuilt transmissions come with all new switches, their core policy strictly demands a 100% complete assembly or they will deny your return. Save yourself a massive headache: do not discard, break, or leave any old switches on your vehicle before bringing the core back to the parts counter.

I had a great experience selling my truck with the Acquisition Manager, Robert Plumley. He was professional, easy to work with, and made the whole process quick and hassle-free. His follow-ups were never pushy, and he gave me the time and space to make my own decision. If you’re looking to sell a used vehicle, I’d definitely recommend reaching out to Robert. He’ll work with your schedule and do his best to get you a fair price.

Armando Osorio is a very good technician, he is always ready to help me out with any questions.

Stasya and fahim and Oscar were great. C my us in anew car in less than an hour

Would not work with this dealership. Gm / Oscar were not good to work with. Been lied to twice. Did not take accountability that they lied to get me in. Waste of time. Terrible experience. All I asked for time to discuss with wife.

Desirae and Aziz made this entire process amazing and so smooth, so glad she was here today because we couldn’t imagine working with anyone else! Thank you so much 🙂

Stay away. Went to look at a used car that they had listed for 13450. They came back with an out the door price after all the forced add ons of over 26000. I don’t know how that would double the price but definitely a bait and switch scam. Stay away.

Louie Boria The best of the best got me what I needed help me run thru my number and got me out the dealership with a new car

Thank you to Louie Boria for helping and guiding us throughout the process! He was very understanding and patient while we test-drove two vehicles and helped make the entire experience much easier. We also appreciate the whole team for working with us and making the process go smoothly. Thank you again!

My service rep Armando was very attentive and conducted himself on a professional level. Ive been coming to nissan automotive for all my vehicles and would not go to any other automotive service.

Facility is very clean and everybody is quite friendly and willing to assist.

Just purchased a mustang. Aziz and Desirae were amazing. Great experience environment. Ring the bong!!

Great service and customer service

Beware of companies who purchase 5 star reviews! Always compare Yelp reviews as well! Bad job Avondale Nissan, You’ve been exposed! Some of these are so bad, they’re identical!

Mel is exceptional! He was both friendly and professional helping me get into a car that both fit my budget and was more stylish than I was hoping I'd be able to get. Highly recommend anyone needing a vehicle to come in and ask for Mel

Thanks for slinging me my new beast

I was towed into the dealership because a lady hit my car in the front. The service department was patient and helpful. Jordan kept me aware of all the necessary parts ( tie/ rods) alignment .

Please take my advice and go anywhere but here. At the very least, take 3 minutes to read my full review and learn from my mistake. Less than a month after purchase, and my truck’s been in the shop four times. I didn’t even make it home from the dealership before the check engine light came on. I had to take the truck back for repairs, and now, just a few weeks later, I’ve realized that the fixes they told me they made apparently weren’t completed. I’m now dealing with what appears to be a bad ... Read More

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Google - Oct 9, 2026

Please take my advice and go anywhere but here. At the very least, take 3 minutes to read my full review and learn from my mistake. Less than a month after purchase, and my truck’s been in the shop four times. I didn’t even make it home from the dealership before the check engine light came on. I had to take the truck back for repairs, and now, just a few weeks later, I’ve realized that the fixes they told me they made apparently weren’t completed. I’m now dealing with what appears to be a bad transmission, along with other issues that should have been caught before the truck was ever sold. They also refused to let me take the truck to my own mechanic for an independent inspection before purchasing it. That alone should have been enough for me to walk away. They claimed to perform an extensive inspection on vehicles before selling them. Yet my battery cable was barely hanging on and needed to be replaced. When I brought the truck back, they told me they had fixed it, but the cable was not replaced or fixed. How does something that basic get missed in an allegedly thorough inspection, especially after they had already been given the opportunity to fix it? Also, the whole underside of the truck was covered in transmission fluid and caked-on dirt. No chance they didn’t know of an existing issue. The pricing is also a scam. We agreed on a price, but when I called the next day to accept it, they raised it by $1,000. Then, when I went to pick up the truck, another $250 was added. This entire experience has cost me money, multiple days of work, and countless hours dealing with problems that I shouldn’t have had to deal with immediately after buying a vehicle. And the transmission still isn’t fixed. I take responsibility for going through with the purchase, especially after they refused an independent inspection. At the time, I felt like I didn’t have many other options. I also should have verified the job was actually done when I brought it back, but decided to trust them. I should have walked away, and I don’t want anyone else making the same mistake. I’ve expressed my dissatisfaction to the mangers, completed their surveys and was told I’d get a follow up. Nothing ever came of it. If you’re considering buying a vehicle here, get an independent mechanic to inspect it before you sign anything. If they refuse, walk away. I wish I had.

I got a car from here about 2 years now and since a month after getting the vehicle it has been nothing but problems! For the first year I took it into the dealership and got things done under warranty which was good but then things would just start happening one after the other! I have had to buy at least 3 batteries for this car since getting the vehicle! It has cost me more money than it is worth now and now I am carless with a full time job and I go to school and I have three children that ... Read More

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Google - Oct 8, 2026

I got a car from here about 2 years now and since a month after getting the vehicle it has been nothing but problems! For the first year I took it into the dealership and got things done under warranty which was good but then things would just start happening one after the other! I have had to buy at least 3 batteries for this car since getting the vehicle! It has cost me more money than it is worth now and now I am carless with a full time job and I go to school and I have three children that now I can’t do anything. This is not ok and poor poor sales on their part that they sold a single woman a used car that doesn’t even work well and now look, 2 years into the vehicle it’s not even good anymore. I thought buying a used card from a dealership would be so much better and less hassle but nope it has been nothing but stress for me and my family and the car is not even very old it’s a 2020. Very upsetting.

(Translated by Google) I don't understand. They lie to you here, saying you have a warranty for so long, but then something happens to the car and they pretend they don't know anything about it. And the cars turn out to be bad; they're just trying to sweet-talk you into buying. Then they promise you the moon and the stars. My experience was terrible. (Original) No comprendo aquí te mienten q tienes garantía por tanto tiempo pero pasa algo con el carro y se hacen los locos y los carros salen malos nadamas mientras te engatusan ... Read More

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Google - Sep 26, 2026

(Translated by Google) I don't understand. They lie to you here, saying you have a warranty for so long, but then something happens to the car and they pretend they don't know anything about it. And the cars turn out to be bad; they're just trying to sweet-talk you into buying. Then they promise you the moon and the stars. My experience was terrible. (Original) No comprendo aquí te mienten q tienes garantía por tanto tiempo pero pasa algo con el carro y se hacen los locos y los carros salen malos nadamas mientras te engatusan para que compres ahí si te bajan la luna y las estrellas muy mala mi experiencia

I was ready to buy a car and Jordan just playing games. Couldn't give me a real number on the cost of a Pathfinder. Went over to Toyota and bought a Toyota Grand Highlander with no run around and no waste of my time. I had a Pathfinder that unfortunately only lasted 94,500 miles and needed a transmission, axle, and broken motor mounts, which Nissan had rebuilt due to a recall. And now wanted $9,600 to fix. Just not made very well. Moving on to the Toyota family, farewell 👋 Nissan.

This place doesn't have there stuff together we went to take my dad Nissan frontier in for service and they ended up having to replace the battery 400 hundred later my dad was curious how much they would give him for trade in how much will you guys give me for it service advisor sent us to sale lady and she was nice and that's when it went south my dad told her I would like to see what they would give him for his Nissan frontier 2022 she was so persistent on how much the pay off was without ... Read More

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Google - Sep 22, 2026

This place doesn't have there stuff together we went to take my dad Nissan frontier in for service and they ended up having to replace the battery 400 hundred later my dad was curious how much they would give him for trade in how much will you guys give me for it service advisor sent us to sale lady and she was nice and that's when it went south my dad told her I would like to see what they would give him for his Nissan frontier 2022 she was so persistent on how much the pay off was without running his credit and come back with a offer she ofter to pay my dad truck off 22,000 he had already paid 35,000 in to the truck they didn't offer more and then we were moving to make a deal on a Nissan maximum 2017 blue book 18,000 they want to charge 35,000 and okay we like the car that is not the issue the cars is not worth the money and they took advantage of my elder dad i would not buy from here finance manager not good at his job I had to go here 4 different time and still couldn't get it right

My husband visited the dealership, negotiated for a vehicle and finished the negotiations on the phone with the salesman and verified with the sales manager. I spoke to the salesman and told him the my husband has a very limited window he can be away from the home due to his dialysis schedule. The salesman gave me incorrect information about acceptable methods of payment but I verified with my bank and had everything ready, in and out, or so we thought. We got to the dealership to pay and collect vehicle and salesman and, apparently sales manager, were not available ... Read More

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Google - Sep 22, 2026

My husband visited the dealership, negotiated for a vehicle and finished the negotiations on the phone with the salesman and verified with the sales manager. I spoke to the salesman and told him the my husband has a very limited window he can be away from the home due to his dialysis schedule. The salesman gave me incorrect information about acceptable methods of payment but I verified with my bank and had everything ready, in and out, or so we thought. We got to the dealership to pay and collect vehicle and salesman and, apparently sales manager, were not available so a new guy indicated he was filling in. I think was just an opportunist as he knew nothing about the deal. He tried to start everything from the start. It was miserable and we were held hostage for 4 hours. When we were finally sent into finance office it took 5 minutes to pay and sign-off final papers. Then we had to go hunt down our sales guy to "deliver the car", he was nowhere to be found. After over 20 minutes of searching for him I went to the management office and they paged him. He gave the key to a service guy and told him to take care of us and went back to chasing his next sales (that was what he was doing while we were waiting for delivery). As a result of this my husband missed one of his dialysis cycles and I committed to never buy from a dealership again, online or private party only.

If you are in the market to waste your time, definitely come here. I spoke with someone to buy a particular car, they acted like it was all fine. Sent my husband in, and suddenly it was impossible and the man had the audacity to say he can get us to buy a brand new car. When the car we were looking at was a 2012 car! We live in the east valley so it was an absolute waste of time and resources.

Did not replace air cleaner and air let duct, completed inspection and said battery was good died 4 days later, stated no issues with taillights rear reverse lights found not working after inspection performed at another Nissan dealership 4 days later. Don't waste your time go to another dealership for service related issues.

Extremely disappointing experience with Avondale Nissan. I purchased a vehicle that had undisclosed issues, including a defective sound system, and have been met with excuses, poor communication, and a complete lack of accountability. I was never informed the vehicle was being sold as-is, and now the dealership is refusing to take responsibility for the problems. Despite repeated calls and emails, getting someone to address these concerns has been unnecessarily difficult. I’ve even had to file a complaint with the Arizona Attorney General’s Office. Buying a car should be an exciting experience, not a financial nightmare. I would strongly ... Read More

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Google - Sep 15, 2026

Extremely disappointing experience with Avondale Nissan. I purchased a vehicle that had undisclosed issues, including a defective sound system, and have been met with excuses, poor communication, and a complete lack of accountability. I was never informed the vehicle was being sold as-is, and now the dealership is refusing to take responsibility for the problems. Despite repeated calls and emails, getting someone to address these concerns has been unnecessarily difficult. I’ve even had to file a complaint with the Arizona Attorney General’s Office. Buying a car should be an exciting experience, not a financial nightmare. I would strongly caution anyone considering purchasing a vehicle here. Take your business elsewhere.

Not exactly happy. I filled out paperwork yesterday so they knew about what I owe who I owe ext. I wasted time showing up today after work from 4:30pm until now 7:22pm. At dealership. I explained about my Sunday in surprise dealership that I didn’t want the same situation tonight but it happened. I by every ounce in me explained in detail about every cent I wanted to spend and what I wanted. I strongly suggest being honest about expectations on customers details and if he know it’s a numbers game pretty much. I don’t have over $1... Read More

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Google - Sep 15, 2026

Not exactly happy. I filled out paperwork yesterday so they knew about what I owe who I owe ext. I wasted time showing up today after work from 4:30pm until now 7:22pm. At dealership. I explained about my Sunday in surprise dealership that I didn’t want the same situation tonight but it happened. I by every ounce in me explained in detail about every cent I wanted to spend and what I wanted. I strongly suggest being honest about expectations on customers details and if he know it’s a numbers game pretty much. I don’t have over $1k a month to spend on a car payment. This is extremely important and frustrating how this happened tonight ! Please take my experience and know not everyone has lots of time to live at a dealership. I know my numbers and payments I can afford. Listen to your customer. End of story.

had a very disappointing experience with Avondale Nissan. On September 2, 2026, I submitted an online application because I was looking for an affordable vehicle and specifically explained that I had no money available for a down payment. I provided screenshots of my bank balance and the documents they requested. I was contacted the next day and told to come into the dealership because they could work with me. When I arrived, I was told the vehicle I originally applied for was cash-only and unavailable for financing. Had I known that beforehand, I may not have made the trip. I was then ... Read More

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Google - Sep 5, 2026

had a very disappointing experience with Avondale Nissan. On September 2, 2026, I submitted an online application because I was looking for an affordable vehicle and specifically explained that I had no money available for a down payment. I provided screenshots of my bank balance and the documents they requested. I was contacted the next day and told to come into the dealership because they could work with me. When I arrived, I was told the vehicle I originally applied for was cash-only and unavailable for financing. Had I known that beforehand, I may not have made the trip. I was then shown a brand-new 2026 Nissan Sentra. I repeatedly explained that I could not put money down. After some discussion, I was asked to sign paperwork indicating I was serious about purchasing and willing to consider a higher payment. About five minutes later, the salesperson, Sony, came back and told me I was approved and that the deal was a “done deal.” The dealership celebrated the purchase, including having me bang the showroom gong. I genuinely believed financing had been secured. I then provided additional pay stubs and proof of address, went through the finance department, and signed the purchase and financing documents. I was given copies and was directed to go back to the salesperson so I could take possession of the vehicle. I was then told I needed insurance before I could take the car. I personally obtained and paid for insurance based on my understanding that the purchase was approved and I was about to leave with the vehicle. After I provided proof of insurance, I was initially told the car was being cleaned and prepared. Then I was suddenly told I could not take the vehicle because the bank still needed to finalize the paperwork. That was extremely concerning. I had already been told I was approved, told the deal was done, celebrated as a purchaser, signed the financing documents, and incurred an insurance expense. The following day, I repeatedly contacted the dealership for an update and was told they were still waiting on the bank. Communication was very limited, and I never received a clear answer as to whether financing had actually been approved under the terms I signed. I ultimately lost confidence in the transaction and decided not to proceed. I canceled the insurance and accepted the financial loss associated with it rather than continue dealing with the dealership. My biggest concern is not simply that financing took longer than expected. It is that I was told I was approved and that the deal was done before I was later told that the bank still had to determine whether the transaction could actually be finalized. I entered this dealership in good faith, was completely transparent about my financial situation, provided everything requested, signed the paperwork, and obtained insurance as instructed. I expected the dealership to be equally transparent with me. Based on my experience, I would strongly recommend getting clear written confirmation that financing is actually finalized before signing paperwork, purchasing insurance, or assuming the vehicle is yours.

They said they will send me the price breakdown for a car by end of day. They didn’t. I followed up (they were also hard to reach). After asking again, they said they would send me via email, but I never received them (They have confirmed with the right email address). They said they were gonna try sending me via text but after knowing that I wanna see the price first before taking a look at the car. It seemed they are not sending it anymore. How they follow through their words is frustrating. Kinda difficult to work with.

Went here shopping for a new Nissan Sentra, 2026, which was quoted at $21,000 through Credit Karma. I did the test drive, asked for the quoted price, and they said, "Yeah, we have it." I did the paperwork, they ran my credit, and they came out with a $665 a month for 72 months. for a freaking Nissan sentra which they change the price to 30,000 out the door. we have a Hyundai Palisade which cost almost double that amount, and we pay $725 a month. They lie just to get you there and run your credit. Be careful with these guys.

Headline: Do not trust them with your vehicle or your personal property. I had a terrible experience with Avondale Nissan. During a service visit, their team completely cleared out my vehicle’s glove box and cabin, throwing away my personal property, including car documents, a custom windshield sunshade, a phone charger, a special wheel lock key, and my garage door opener. They claimed they mistook my car for a lease return, resulting in an official police report being filed. When I attempted to resolve this directly with the sales manager, Rodrigo (Rod), and the general manager, they explicitly refused to ... Read More

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Google - Aug 21, 2026

Headline: Do not trust them with your vehicle or your personal property. I had a terrible experience with Avondale Nissan. During a service visit, their team completely cleared out my vehicle’s glove box and cabin, throwing away my personal property, including car documents, a custom windshield sunshade, a phone charger, a special wheel lock key, and my garage door opener. They claimed they mistook my car for a lease return, resulting in an official police report being filed. When I attempted to resolve this directly with the sales manager, Rodrigo (Rod), and the general manager, they explicitly refused to pay for the exact replacement items. Instead, they tried to intimidate me by weaponizing an unbilled, unauthorized $300 detailing charge, telling me they wouldn't replace my items unless I paid them for a service I never agreed to. They only took accountability after I filed formal complaints with the Better Business Bureau and the Arizona Attorney General’s Office. Faced with a state investigation, they finally mailed me a $50 settlement check. While the financial piece is resolved, the lack of professional ethics, the deceptive fee threats, and the complete disregard for customer property are unacceptable. Avoid this dealership.

Horrible experience. I financed a 2022 Nissan Altima here. I don’t remember the salesperson’s name because multiple people were involved in the sales process. They lied about the interest rate the bank quoted and when we called them out on it knowing it was 7% HIGHER than quoted at another dealership they came back with a new rate saying that they never actually ran my credit. They also misrepresented how much they were giving me for my trade-in, and by the time we realized they had added additional charges, we were already with the finance manager. He told us it ... Read More

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Google - Aug 21, 2026

Horrible experience. I financed a 2022 Nissan Altima here. I don’t remember the salesperson’s name because multiple people were involved in the sales process. They lied about the interest rate the bank quoted and when we called them out on it knowing it was 7% HIGHER than quoted at another dealership they came back with a new rate saying that they never actually ran my credit. They also misrepresented how much they were giving me for my trade-in, and by the time we realized they had added additional charges, we were already with the finance manager. He told us it was “too late” to change anything. Scratches and a dent on the passengers side was not disclosed upon purchasing the car. They write the pricing on a sticky note instead of providing a clear breakdown upfront, which made it feel like they were hiding additional costs. When we questioned the numbers, they brought in upper management instead of addressing our concerns honestly. Less than a week after purchasing the car, the check engine light came on. I brought it in two days later, which was the soonest I could because of my work schedule. They told me to come back the following week because the repair would take a couple of days and they would provide a loaner vehicle. I showed up on the morning they asked me to come in, only to be told they had no loaner cars available, so I had to return on a different day. After finally getting a loaner on Saturday, I got a flat tire on Sunday. I called Nissan Roadside Assistance, and the experience was just as frustrating. They initially sent a tow truck that couldn’t transport the vehicle because it didn’t have a spare tire even though I had already told them that when I called. I had to wait for a second tow truck. I was then told to take the vehicle to Discount Tire to have the tire repaired, or Nissan would charge me for replacing it. Fortunately, Discount Tire patched it for free. Unfortunately, the problems didn’t stop there. Just two weeks after getting the original repair done, my Altima got TWO flat tires. At this point, I have had nothing but problems with this vehicle and an extremely frustrating experience dealing with this dealership. Overall, this has been a terrible experience from the sales process to the service department. I won’t be returning for future service, and I would not recommend this dealership to anyone

Completed online credit application on 08/2/26. Representative called my son number versus my number listed on application. Sales rep never called my number after I ask him to call me on my phone. I called and spoke to Fahim. He pulled my credit and said I should qualify for 0% finance promotion and said he would have another sales rep reach out to me. Desirae called me the same day and ask me to send over pictures of my trade and vin number. That information was sent on the same day. As of today 08/20/2026. I still haven’t heard from anyone at ... Read More

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Google - Aug 20, 2026

Completed online credit application on 08/2/26. Representative called my son number versus my number listed on application. Sales rep never called my number after I ask him to call me on my phone. I called and spoke to Fahim. He pulled my credit and said I should qualify for 0% finance promotion and said he would have another sales rep reach out to me. Desirae called me the same day and ask me to send over pictures of my trade and vin number. That information was sent on the same day. As of today 08/20/2026. I still haven’t heard from anyone at the dealership. Needless to say this dealership must not be in the business of selling cars. I will be moving on to another dealership.

Extremely Disappointed With My Used Car Purchase Experience I recently purchased a 2019 BMW 750i from Avondale Nissan, and unfortunately, what should have been an exciting experience has turned into an absolute nightmare. The customer service was great during the buying process, but my experience completely changed once I started having problems with the vehicle. Within only 2½ to 3 weeks of purchasing the car, I noticed that the front suspension was not raising properly and the vehicle’s ride height was nowhere near normal. I took the car back to Avondale Nissan, but I was told they did not have the proper ... Read More

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Google - Aug 15, 2026

Extremely Disappointed With My Used Car Purchase Experience I recently purchased a 2019 BMW 750i from Avondale Nissan, and unfortunately, what should have been an exciting experience has turned into an absolute nightmare. The customer service was great during the buying process, but my experience completely changed once I started having problems with the vehicle. Within only 2½ to 3 weeks of purchasing the car, I noticed that the front suspension was not raising properly and the vehicle’s ride height was nowhere near normal. I took the car back to Avondale Nissan, but I was told they did not have the proper equipment to access the BMW system and diagnose the issue. They recommended that I take it to a BMW dealership. I followed their recommendation and took the vehicle to Chapman BMW on Camelback for a proper diagnosis. According to the BMW dealership’s assessment, the vehicle had significant issues that they indicated would not reasonably be explained by me owning and driving the vehicle for only about four weeks. The repairs I was told the vehicle needs include: * Both front air suspension struts * Both lower control arms * Oil pan gasket replacement * Coolant flush, after I was informed that the vehicle had the incorrect coolant in it The estimated cost to properly repair everything is approximately $15,000. I HAVE NOT EVEN MADE MY FIRST CAR PAYMENT YET. Imagine working hard, purchasing what you believe is a quality vehicle from a dealership, and less than a month later being faced with a repair estimate that is more than half of what you paid for the car. What has made this experience even more frustrating is the communication afterward. We have repeatedly tried reaching out to Avondale Nissan to discuss the situation and determine what can be done. We have been told we would receive calls back, but those calls haven’t come. We were even told a manager would be available Wednesday and that we would receive a call, but once again, we heard nothing. At this point, I feel completely let down as a customer. Selling a vehicle is one thing. Standing behind what you sell when a customer experiences serious problems only weeks later is what shows the true character of a dealership. I cannot say exactly what Avondale Nissan knew about these issues before the vehicle was sold to me, but I can say that based on the BMW dealership’s assessment and the amount of repairs this vehicle now needs after less than a month of ownership, I have serious concerns about the condition of this vehicle at the time it was sold. People work extremely hard for their money and deserve better than this. I shouldn’t be looking at approximately $15,000 in repairs before I’ve even made my first payment. If you’re considering purchasing a USED vehicle from Avondale Nissan, based on my experience, I strongly recommend having an independent mechanic or the vehicle’s manufacturer dealership perform a thorough pre-purchase inspection before signing anything. This has been one of the most disappointing vehicle-purchasing experiences I’ve ever had.

Brought my Versa in for a bad gas smell. The only thing that did was plug in a scan tool to tell me they couldn’t replicate the smell. They also said they test “drove it” from where it was parked to the working bay probably lol. I had to plead with them to do a smoke test/ pressure test to make sure my car was safe to drive. They sent me a video with my car hooked up to the pressure tester the tech took all upset because he had to do work for the career he chose. And ... Read More

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Google - Aug 9, 2026

Brought my Versa in for a bad gas smell. The only thing that did was plug in a scan tool to tell me they couldn’t replicate the smell. They also said they test “drove it” from where it was parked to the working bay probably lol. I had to plead with them to do a smoke test/ pressure test to make sure my car was safe to drive. They sent me a video with my car hooked up to the pressure tester the tech took all upset because he had to do work for the career he chose. And still charged me $195 to “diagnose” my car. My car still smelled super bad it was unbearable. I wouldn’t recommend anyone go there. The people in the service department all look miserable and were condescending. I took my car to Daniel’s auto repair. I would recommend him to anyone. Also “Fred” or Alfredo sucks. I know they going to write some cookie cutter apology under my review save it and don’t be stealing money from people.

Waste of time coming here to buy a truck only to be told "the bank won't approve you but we got another truck for you with higher miles and cost 20K more than the one you're looking at"

THIS DEALER WASTED OUR TIME! Went in to look at a Used Jeep, test drove jeep and sat down to talk price. After the test drive another sales guy asked for the keys so someone else could test drive it. We were told "Don't worry, you get first dibs". After our negotiations and almost to a deal, we were told the "needed to get ahold of the GM for approval". We waited almost an hour while we knew the game they were playing. They were waiting to see if the other couple would pay more. ... Read More

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Google - Jul 20, 2026

THIS DEALER WASTED OUR TIME! Went in to look at a Used Jeep, test drove jeep and sat down to talk price. After the test drive another sales guy asked for the keys so someone else could test drive it. We were told "Don't worry, you get first dibs". After our negotiations and almost to a deal, we were told the "needed to get ahold of the GM for approval". We waited almost an hour while we knew the game they were playing. They were waiting to see if the other couple would pay more. I understand this is the games dealers play but what was absolutely DISGUSTING was they had the other couple ring the bell of purchase before finalized paper were signed with them\ credit was even run and while we were still in the building, basically to rub it in our face. I know they don't ring that bell until sale is finalized because I watch 2 other people walk back to finalize their papers and they didn't ring the bell until walking out to their new vehicle. I did say to the other couple the amount we were going to agree on prior to walking out. That person came out as we were leaving and we spoke with him about what he was purchasing it with and the only thing he said he added was the warranty. So this dealership is defiantly all about the most they can get for vehicles even while you sit and wait. THIS IS NOT AT ALL ABOUT THE PERSON PURCHASING THE JEEP, ITS ABOUT THE DEALERSHIP AND HOW THEY HANDLED THE SITUATION.

Crazy stuff man i went over to the place to find a car and I was feeling very good but to be fair I should have come with a pre approval before hand but Ricky will let you sign on a payment plan that is three times the price of the car taking a whole bunch of money out of me in where I lose and under no circumstance where they there to help me out because they were using prices off of kelly blue book saying the car was 16000 when the car on the website was 10000 and that is ... Read More

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Google - Jul 18, 2026

Crazy stuff man i went over to the place to find a car and I was feeling very good but to be fair I should have come with a pre approval before hand but Ricky will let you sign on a payment plan that is three times the price of the car taking a whole bunch of money out of me in where I lose and under no circumstance where they there to help me out because they were using prices off of kelly blue book saying the car was 16000 when the car on the website was 10000 and that is something I also let them send to a bank which they ran my credit score and I have great credit and they were offering me 72 months 390 with 18 percent interest which is terrible deal but to be fair its my fault too for not being prepared but never again

My wife inquired about service for AC unit and was quoted a $245 because it may need a recharge. She brought the car in and was later told the car was older and they recommended replacing the compressor for $2000 which she declined and they said the air is blowing but nothing really wrong except it’s older and she understood that. The advisor called her and said it will be $195 diagnostic fee which the never told her about and they didn’t take anything apart to justify the cost but she came in to pay the fee and then was told ... Read More

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Google - Jul 18, 2026

My wife inquired about service for AC unit and was quoted a $245 because it may need a recharge. She brought the car in and was later told the car was older and they recommended replacing the compressor for $2000 which she declined and they said the air is blowing but nothing really wrong except it’s older and she understood that. The advisor called her and said it will be $195 diagnostic fee which the never told her about and they didn’t take anything apart to justify the cost but she came in to pay the fee and then was told it will $268 because they put antifreeze in the car which was not authorized her. She disputed the charges but the advisor was set about this charge , so she paid and he went to go retrieve her care and handed over the keys and never said another word except turn and go back inside. This was the worst customer service she has ever experienced there and I use to own a Nissan and thought they were idea but after her experience Avondale Nissan might not be the place for someone getting service and being quoted one price and paying another they didn’t docu sign to approve. Customer service was horrible and we will not be taking our cars back to Avondale Nissan.

I had inquired about a used Mustang they had listed on their website. The internet manager told me the car was being “worked on” and needed to be driven 500 miles before it could be sold. Fair enough, so I called back every couple of weeks to check on the status. On my last call, a younger salesman answered and, instead of telling me whether the Mustang was available, said, “We have Zs available instead, they’re better than the Mustang.” I legitimately laughed out loud and ended the call. If I wanted a comedy show, I would have gone to ... Read More

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Google - Jul 12, 2026

I had inquired about a used Mustang they had listed on their website. The internet manager told me the car was being “worked on” and needed to be driven 500 miles before it could be sold. Fair enough, so I called back every couple of weeks to check on the status. On my last call, a younger salesman answered and, instead of telling me whether the Mustang was available, said, “We have Zs available instead, they’re better than the Mustang.” I legitimately laughed out loud and ended the call. If I wanted a comedy show, I would have gone to the circus. If a customer calls asking about a specific car, maybe answer the question instead of trying to steer them into something completely different while insulting the vehicle they’re interested in. It came across as dismissive, unprofessional, and like they either never intended to sell the Mustang or didn’t care enough to give a straight answer. After weeks of getting nowhere, I still have no idea whether the car ever existed or was actually available. It was a complete waste of my time, and based on this experience, I wouldn’t recommend this dealership to anyone looking for honest communication or good customer service.

Probably the most disappointing dealership experience I've had. My son and I went to see a specific used car. On arriving, 6:00 P.M. on a very slow Saturday evening, I was asked "did you make an appointment". Well, didn't know that was necessary... The vehicle was actually pretty nice, I was interested, but the window sticker was 5K more than the latest inflated internet price. The salesperson seemed totally disinterested in working with us. How many times can you repeat "one of a kind" in a minute? I went there to buy the car, ... Read More

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Google - Jul 12, 2026

Probably the most disappointing dealership experience I've had. My son and I went to see a specific used car. On arriving, 6:00 P.M. on a very slow Saturday evening, I was asked "did you make an appointment". Well, didn't know that was necessary... The vehicle was actually pretty nice, I was interested, but the window sticker was 5K more than the latest inflated internet price. The salesperson seemed totally disinterested in working with us. How many times can you repeat "one of a kind" in a minute? I went there to buy the car, but at a reasonable price, not a fantasy figure. I guess since the car is in such high demand, it shouldn't last another 30+ days on the lot. I'll take my business somewhere else, you all enjoy looking at the car just getting dusty. But remember it's one of a kind! 2008 Dodge Magnum ..

Worst experience ever i was there for 25 min waiting for someone and all of them was sitting not serving anyone until I asked again for assistance and there was the issue 0 zero customer service 0 zero experience i had my car which carmax give me 6 times the price they offered they were like cheap random dealership who want to lowball your car so they can make as much money as they can of you bad please bad atmosphere do not recommend this place

Please do not waste your time at this dealership, there are places that genuinely care about you as a customer. (This is worth the read to save you time and a horrible experience) My son had spent countless hours and days visiting dealerships that would help him finance his first vehicle. He came with a vehicle as a trade in which he knew would have some negative equity (2K in negative equity). This dealership sold him on a used mustang, took his down payment and told him to return the following day so they could complete the Safety Inspection they ... Read More

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Google - Jul 4, 2026

Please do not waste your time at this dealership, there are places that genuinely care about you as a customer. (This is worth the read to save you time and a horrible experience) My son had spent countless hours and days visiting dealerships that would help him finance his first vehicle. He came with a vehicle as a trade in which he knew would have some negative equity (2K in negative equity). This dealership sold him on a used mustang, took his down payment and told him to return the following day so they could complete the Safety Inspection they failed to do! (RED FLAG) - who agrees to sell a vehicle that has not been through or passed a safety inspection and you take their money up front?!! The next day returning and ready to sign we were greeted by an outside salesman whom stated they informed the original sales team we arrived. 45 minutes passed with zero contact or acknowledgment from anyone. We went in search of the sales representative only to be briefly acknowledged, dismissed and sent back to waiting. After another 25 minutes passed the sales representative emerged and explained the vehicle still had not been inspected and the earliest Might be Monday (this is Friday). When asking the sales representative why it was not inspected they said they did not get to it. They offered no apologies and seemed to simply not care at all. We requested the down payment return for our business to be taken elsewhere and they had no problem or contest to doing so (that really shows how much they care). If you want poor customer service which would be a reflection of what you would receive doing business here then go for it. Result- within 1 hour of leaving this dealership I placed a call to a dealership that I have used to purchase 3 vehicles throughout the years. Within 4 hours my son was driving off the lot with the car he wanted, a lower payment and he actually felt cared for and prioritized throughout the process. Dont waste your time here! I will not advertise the dealership we use intentionally to show this review is not a promotional scheme and truly an awful customer experience to warn others about. Stay away!

I got suckered today by this dealership. Got played by the age-old, "bait-and-switch" tactic. I'm looking for a '26 Sentra, with specific features and color. This dealership had the exact car featured on their website which I am looking for. I called earlier today to make sure it was in stock. I provided the stock number of the vehicle from their website so there was no uncertainty as to which car I was interested in. Aziz assured me that they have the car. He said he would have the car parked out front for me to test drive ... Read More

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Google - Jun 30, 2026

I got suckered today by this dealership. Got played by the age-old, "bait-and-switch" tactic. I'm looking for a '26 Sentra, with specific features and color. This dealership had the exact car featured on their website which I am looking for. I called earlier today to make sure it was in stock. I provided the stock number of the vehicle from their website so there was no uncertainty as to which car I was interested in. Aziz assured me that they have the car. He said he would have the car parked out front for me to test drive at 1:30. I arrived at 1:30 and was ushered inside by a different salesperson. Was told that Aziz was not available but would be assisted by the salesperson who greeted me upon my arrival. The salesperson asked about the car I was looking for and said that she would get the keys. She returned after a few minutes and asked again about the color of car I was interested in. I showed her the color; a screenshot of the car from their website. She again vanished for a few minutes. And as expected at this point, the car in question on their website is in transit and is not on their lot. This is despite the assurances from Aziz that the car was available for me to take for a test drive today. The salesperson suggested I test drive another, similar vehicle. I came to possibly buy today because this dealer assured me that they have the exact car I am looking for. I had my '22 Sentra there for trade, cleaned out and had both key fobs...ready to deal. I have two Nissan dealerships which are closer to my home than Avondale. I can test drive any similar Nissan at those dealers. I didn't drive to Avondale just to have my time wasted. My suggestion? Shop somewhere else for a Nissan.

I don’t recommend this dealership! My mom recently bought a car (first financed car and first brand new car) when signing the documents she noticed they added services she didn’t ask for! Which cost extra! Be sure to double check the documents before signing. They also told her she will be financed through global credit union but decided to go with another financial institution of their choice! Which I’m sure helped their “incentive”. They seemed annoyed and irritated when she didn’t want to be financed with their institution or declined certain services. Shady!!!!

What a horrible experience I had yesterday. I received a text message from Vanessa at Avondale Nissan asking if I would like to trade in my Nissan frontier I responded no, I do not like Nick was treated and I will take my business elsewhere. Vanessa then decided to trash the ex Associate defamation of character. Defamation of character it’s never good in the workplace. As an associate Vanessa shouldn’t have even known why Nick no longer worked for the company and her response to me should’ve been I’m so sorry they’re no longer with ... Read More

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Google - Jun 26, 2026

What a horrible experience I had yesterday. I received a text message from Vanessa at Avondale Nissan asking if I would like to trade in my Nissan frontier I responded no, I do not like Nick was treated and I will take my business elsewhere. Vanessa then decided to trash the ex Associate defamation of character. Defamation of character it’s never good in the workplace. As an associate Vanessa shouldn’t have even known why Nick no longer worked for the company and her response to me should’ve been I’m so sorry they’re no longer with Us but if I could ever help you, I would love to . Instead, her response was he got fired for mistreating people. Wow Avondale Nissan you need to do better. You need to do better by your customers and by your ex associates and current associates. This is defamation of character at his highest you cannot talk about people that way, and get away with it. I will let Nick know what’s going on and if he would like to proceed further that is on him, but never again when my family or I do business with Avondale Nissan, if you allow your associates to know everything going on somebody’s personnel file As well as let them talk about it to other guests. Vanessa had no idea who I am. Doesn’t know if I’m friends with this associate not friends with them or just a customer no need to spread rumors or dirty laundry on somebody. Avondale Nissan do better.!

Horrible my bestfriend hadn’t had her car for two months and had to send it back 3 times and they did not want to fix it or give her a better car DO NOT GO HEREE….!!!!!!!!!! LEMON SALERSSSSSSSS

Bought a used van there they claimed was in perfect condition. Now we are selling it for parts.

I am disappointed with my experience at Avondale Nissan and, honestly, with Nissan as a whole. I brought my vehicle in for overheating issues and was initially told the cooling fans needed to be replaced. The entire process left me feeling like the dealership was more interested in selling me repairs than actually diagnosing the root cause of the problem. As a female customer, I couldn't shake the feeling that I wasn't being taken seriously and that assumptions were being made instead of conducting a thorough diagnosis. Communication from my service advisor was minimal throughout the repair process. ... Read More

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Google - Jun 22, 2026

I am disappointed with my experience at Avondale Nissan and, honestly, with Nissan as a whole. I brought my vehicle in for overheating issues and was initially told the cooling fans needed to be replaced. The entire process left me feeling like the dealership was more interested in selling me repairs than actually diagnosing the root cause of the problem. As a female customer, I couldn't shake the feeling that I wasn't being taken seriously and that assumptions were being made instead of conducting a thorough diagnosis. Communication from my service advisor was minimal throughout the repair process. I received very little explanation regarding what was found, what was repaired, or why the repairs were necessary. When I picked up my vehicle, there was no detailed discussion of the work performed or confidence that the issue had truly been resolved. After Nissan USA agreed to cover the cooling fan repair, I picked up my vehicle the after the repairs were completed. Unfortunately, the vehicle was still overheating immediately afterward. Days later, I was informed that the actual problem involved the wiring harness. Only after that repair was completed was the overheating issue finally resolved. While I appreciate that the vehicle was eventually repaired correctly, it should not have taken multiple visits and multiple diagnoses to identify the true source of the problem. The experience cost me time, frustration, and confidence in both the dealership and the Nissan brand. To make matters worse, new issues have continued to arise with this vehicle, and after countless trips to the dealership, I am simply exhausted. This was my third Nissan, and I had been a loyal customer for years. Unfortunately, this experience has completely changed my opinion of the brand. Between the repeated mechanical failures, poor communication, and lack of confidence in the repair process, Nissan has lost a longtime customer. I will not be purchasing another Nissan in the future, and I hope management takes a closer look at how customers are being treated and how vehicle issues are being diagnosed and communicated.

This dealership and servicemen are a joke! They sold me a vehicle that was transferred from another location, and 3 weeks later I'm returning to the dealership for repairs and parts even after I just bought the vehicle and they refuse to honor full replacements of parts, as well as disregarding and giving me the run around about the repairs and timing of the repairs. My serviceman Jeremy, has been ignoring my phone calls, texts and emails with the excuse of "he can't be found". I've called almost everyday and cant speak with my serviceman because ... Read More

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Google - Jun 13, 2026

This dealership and servicemen are a joke! They sold me a vehicle that was transferred from another location, and 3 weeks later I'm returning to the dealership for repairs and parts even after I just bought the vehicle and they refuse to honor full replacements of parts, as well as disregarding and giving me the run around about the repairs and timing of the repairs. My serviceman Jeremy, has been ignoring my phone calls, texts and emails with the excuse of "he can't be found". I've called almost everyday and cant speak with my serviceman because they want give me the run around. They refused to even give me a loaner vehicle for time being of them having my vehicle. This is truly THE WORST experience from a dealership I have ever had. No manager or even the GM would answer the phone or call me back.

(Translated by Google) Terrible service and a bad experience for all the staff. I'm never coming back. I feel sorry for Nissan; they don't live up to their name. (Original) Pesimo servicio y mala experencia k tienen todo el personal no buelvo a regresar lo siento por nissan no ponen en alto su nombre

I would very much like to say that Avondale Nissan is a decent dealership with integrity. Unfortunately, that is not the case. My 20 year old daughter is in Phoenix for an internship. Her car completely died unexpectedly (despite just having been fully serviced and cleared for the trip). With only one day to shop, her budget not being the highest, we went in search of a vehicle. We saw some terrible vehicles. The best one we saw, with 24 pages of carfax history, was at Avondale Nissan. It was not my daughter’s first choice, but it seemed like the most ... Read More

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Google - Jun 2, 2026

I would very much like to say that Avondale Nissan is a decent dealership with integrity. Unfortunately, that is not the case. My 20 year old daughter is in Phoenix for an internship. Her car completely died unexpectedly (despite just having been fully serviced and cleared for the trip). With only one day to shop, her budget not being the highest, we went in search of a vehicle. We saw some terrible vehicles. The best one we saw, with 24 pages of carfax history, was at Avondale Nissan. It was not my daughter’s first choice, but it seemed like the most reliable. Because it was a Sunday and she made her choice late, it was too late to take the car by a mechanic for an inspection. Avondale provided one that they performed along with an invoice saying that they completed the failures on their inspection. Our daughter took the car for an inspection two days later (it was the earliest the mechanic could get it in). There were multiple failures on the inspection including an active and serious coolant leak that required immediate attention. Things that were failures on the original inspection but supposedly repaired, were failing (shocks and struts). The brakes they had said that they replaced were not and need replacement. The list was extensive. A few days later, the check engine light came on and that was a failing air intake hose. There is so much more. We called the dealership. Being stationed (yes, military retiree now working for the Department of the Army) in Illinois with our daughter in Arizona, we can only try to help from afar. The lemon law, if nothing else, should help in this situation. The dealer DOES NOT respond. Corporate offices DO NOT respond. It hasn’t even been 15 days yet and she has to shell out the equivalent of what she paid for the car in repairs. I would be more than happy to share the inspection reports that have now been done by two different, unrelated mechanics. This dealership (Fahim and Lupita assured me that Avondale Nissan takes care of their customers) does not care about their customers, they are NOT going to make anything right for the customer, and are NOT honest and honorable in their dealings. Again, pictures, the papers they provided, etc don’t lie and, frankly, what the dealership provided and what the mechanics have found seem to be two completely different vehicles in terms of what the integrity of the car says. I would NOT suggest this dealership to anyone. We’d file a complaint with the Better Business Bureau but the dealership already has a D- rating. Go somewhere else.

I wouldn't bother going here for a used car. The salesmen was great. But everything else was a scam. They get you in with decent prices, but they don't tell you about the add-ons. Plan on an additional $2500 for things no one asked for or needs. $1000 for a security system? Nope. So take that great price you see online, add another $2500 to it, plus another $600 for doc fees (a whole other scam in itself), and this is where the actual pricing begins. I felt disgusted just being there. Its a shame that a dealership thinks so little of ... Read More

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Google - Jun 1, 2026

I wouldn't bother going here for a used car. The salesmen was great. But everything else was a scam. They get you in with decent prices, but they don't tell you about the add-ons. Plan on an additional $2500 for things no one asked for or needs. $1000 for a security system? Nope. So take that great price you see online, add another $2500 to it, plus another $600 for doc fees (a whole other scam in itself), and this is where the actual pricing begins. I felt disgusted just being there. Its a shame that a dealership thinks so little of its customers that it has to resort to these deceptive tactics and take advantage of people in order to do business. They could be giving cars away and I would pass because they have already showed me that they have no respect for their customers or their time and would likely do anything, no matter how unethical, to make a buck. There are dealers out there who do not operate like this, its a shame they are so hard to find. But you can add Avondale Nissan to the list of dealers to avoid.

Bad experience all around. Was advised by the sales manager Julio that the “optional” reconditioning fee is not actually optional but required for the purchase of the vehicle. Why would it be listed as optional instead of built into the purchase price of the vehicle? Doesn’t make any sense. Buyer beware

I had a disappointing experience with this dealership’s customer service. We initially called because we were interested in a specific vehicle and wanted to schedule a time to come in and see it. The staff indicated they were working on arranging a time for us to visit, but before confirming, we wanted to know the price point of the vehicle. After being placed on hold for nearly 30 minutes, we were told that a manager would return our call with the information. Unfortunately, we never received a callback. When we followed up the next day, we were informed that the ... Read More

Full review text opened.

Google - May 23, 2026

I had a disappointing experience with this dealership’s customer service. We initially called because we were interested in a specific vehicle and wanted to schedule a time to come in and see it. The staff indicated they were working on arranging a time for us to visit, but before confirming, we wanted to know the price point of the vehicle. After being placed on hold for nearly 30 minutes, we were told that a manager would return our call with the information. Unfortunately, we never received a callback. When we followed up the next day, we were informed that the vehicle had already been sold. What was most frustrating was the lack of communication and the absence of even a simple apology for the inconvenience. Overall, the experience felt unprofessional and inconsiderate of our time.